1. How to cancel the order?

After successful payment, you can check the order status in the account order details.

You can cancel your order within 30 minutes of placing your order.

After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the return, please understand our work, thank you.

2. Return validity period

Our returns are valid until 14 natural days after the item arrives.

We will not be able to provide you with a return or exchange if it has been more than 14 natural days since you received the item.

Brand new products purchased on this site do not affect secondary sales.

Returns and exchanges without reason within the return validity period will be fully refunded (product damage caused by human and external causes, etc, returns and exchanges are not accepted).

If it is due to stains, broken zippers, defects and other quality problems, the round-trip shipping fee will be borne by Possumblankets.com.

If it is due to the customer’s personal preference, such as color/style, the shipping cost needs to be borne by the customer.

Possumblankets.comreserves the right to refuse to return or replace merchandise that is not in new condition due to customer damage or misuse.

3. How to return?

For returns, please contact us at [email protected] before returning, please explain the reason for the return and provide an invoice or screenshot to confirm the order number.

Once the return request is confirmed, please return the item to the return address.

Our return address is: 67-08 183rd St, Queens, New York, 11365.

In order to process your refund in a timely manner,please be sure to send a return notification email to [email protected] with the information below:

courier company name

tracking number

4. How do I get a refund?

Once the returned item arrives at Possumblankets.com’s warehouse and has been successfully inspected, the refund process will begin.

The refund amount will be credited to your payment account within 1-2 business days.

5. What should I do if the product is damaged during transportation?

We’re sorry you didn’t receive the perfect item and made your shopping experience unpleasant.

Please send your unboxing video and proof of purchase to [email protected], we will check and arrange your replacement or partial refund as soon as possible, thank you for your understanding.

6.About the packaging of wool blankets

Our wool blankets are vacuumed and packed in airtight bags, you just need to open the air vents of the shrink bag, put in air, and the wool blankets will become fluffy, this way the packaging is for more convenient transportation and your carry.