1.Which regions support delivery

Our shipping address is 67-08 183rd St, Queens, New York, 11365.

To ensure the quality of our service, we currently only support orders from the United States.

Any subsequent adjustments will be announced on the website without prior notice. We apologise for any inconvenience caused.

2.Delivery time

All orders will be processed within 1-3 business days. If there are large events or festivals, and the order quantity is too large, there may be a slight delay.

3.Freight methods and charges

For all US orders, we use Fedex Shipping to ship for free, no courier fees, and 3-8 business days after express delivery.

4.How to deal with the long transportation time of the goods?

If you do not receive the goods within the stated delivery time, you can contact us at [email protected] and we will try our best to help you contact the logistics company.

5.What should I do if the order processing time is too long?

Please refer to point 2 for delivery time. We are sorry if there is a timeout. You can contact us by mail [email protected]; we will process your order as soon as possible.

If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes 1-2 business days.

6.Sign for receipt

The cashmere blanket is designed in vacuum packaging during transportation. Please do not open it before confirming the receipt, so as not to be difficult to carry.

Please check whether the package is in good condition before signing.

If the wool blanket is damaged or dirty, please reject it and contact customer service in time, we will follow up in time;

If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.

If someone else signs for receipt, it is deemed that the consignee himself signed for it;

If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.

7.Unclaimed Orders

Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.

8.Sales Tax/Remittance Fee

Sales tax/remittance fees are borne by the customer.

We accept US dollars for payment. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.

We strongly recommend customers to register an account with us to track their orders.

9.About the packaging of our products

Our wool blankets are vacuumed and packed in airtight bags, you just need to open the air vents of the shrink bag, put in air, and the wool blankets will become fluffy, this way the packaging is for more convenient transportation and your carry.

10.Resend

Please check the order information carefully before payment. Shipping information cannot be changed after shipping.

If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it.

The resulting additional shipping or additional charges are borne by the customer.

If you have any questions about the content of the page, please contact customer service Bertram Goldberger via [email protected], we will solve the problem for you within 1 business day.